Subj : ARRL Systems Service Disruption
To   : QST
From : ARRL de WD1CKS
Date : Fri May 31 2024 08:28 pm

05/31/2024

Updated 5/31/2024

Our phone system has been returned to service. ARRL may be reached at
1-860-594-0200 or�1-888-277-5289�(toll-free in the US), Monday through Thursday
from 8 AM to 7 PM Eastern Time, and until 5 PM on Fridays. Members can also
email general inquiries to [email protected][1].

The ARRL International Digital Contest is this weekend, June 1 - 2, 2024, and
the ARRL June VHF Contest is June 8 - 10, 2024. The ARRL Contest Portal will be
available with limited functionality at contests.arrl.org[2]. Log submission
pages will continue to be available at contest-log-submission.arrl.org[3], and
logs received can be viewed at contests.arrl.org/logsreceived.php[4]. The log
submission links are also available on the contest landing pages at
www.arrl.org/arrl-digital-contest[5] and www.arrl.org/june-vhf[6].

Members are reminded that the June 2024 issue of QST magazine, the special ARRL
Field Day edition, can be viewed online[7]. Members may also access digital
editions of QST dating back to 2012. Access to archives for QST issues older
than 2012, which are accessed through the ARRL website, is not presently
available. For On the Air, QEX, and NCJ magazines, members may access the
current issues and previous issues back to 2020. Visit
www.arrl.org/arrl-magazines[8] for links to all four magazines and to download
the ARRL Magazines app.

Work is continuing to publish the July 2024 issue of QST magazine. We
anticipate an on-time delivery of the digital edition, and delayed delivery for
those who subscribe to the printed magazine.

We have heard from members asking if they can renew their membership at this
time. Members can renew online at www.arrl.org/join[9] or by phoning ARRL.

As reported earlier this week, ARRL Store orders (www.arrl.org/shop[10]) have
resumed shipping.

This story will be updated with new developments.

Updated 5/29/2024

This update includes information about the status of several services as we
continue to respond to a serious incident involving access to our network and
systems.

The ARRL Volunteer Examiner Coordinator (ARRL VEC) has resumed the processing
of Amateur Radio License applications with the FCC. A more comprehensive update
on the status of ARRL VEC services is available here[11].

There has been no interruption to visitor operating at W1AW, the Hiram Percy
Maxim Memorial Station. The station resumed voice bulletins on Thursday, May
23. All other scheduled transmissions, including Morse code practice, and code
and digital bulletins, will resume on Thursday, May 30. Please refer to the
regular operating schedule at www.arrl.org/w1aw-operating-schedule[12].

After last week's distribution of the ARRL�Letter, our e-newsletter service has
resumed. Current editions of ARRL�Club News and The ARES��Letter have also been
distributed.

ARRL�Store orders have resumed shipping. Orders are being fulfilled from
earliest order dates to the latest. Please allow additional time for our
processing.

There has been no disruption to the @arrl.net email forwarding service, though
forwarding email addresses and aliases cannot be modified at this time.

Our telephone system is unavailable at this time.

We appreciate your patience as we continue working on restoring access to
affected systems and services.

This story will be updated with new developments.

Updated 5/22/2024

We are continuing to address a serious incident involving access to our network
and systems. Several services, such as Logbook of The World� and the ARRL
Learning Center, are affected.

We have heard from many LoTW� users, asking about the status of the service and
its data. This is not an LoTW server issue, and LoTW data is secure.

Our editorial and production team is preparing the July issue of QST magazine,
which is still going to press. It may be delivered a few days late to members
who receive print subscriptions. The digital edition should be published on
time.

We appreciate your continued patience as our staff and others work tirelessly
to restore affected systems.

This story will be updated with new developments.

Updated 5/17/2024

Some members have asked whether their personal information has been compromised
in some way. ARRL does not store credit card information anywhere on our
systems, and we do not collect social security numbers. Our member database
only contains publicly available information like name, address, and call sign
along with ARRL specific data like email preferences and membership dates.

Original story below:
5/16/2024

We are in the process of responding to a serious incident involving access to
our network and headquarters-based systems. Several services, such as Logbook
of The World� and the ARRL Learning Center, are affected. Please know that
restoring access is our highest priority, and we are expeditiously working with
outside industry experts to address the issue. We appreciate your patience.

This story will be updated with new developments.


[1] mailto:[email protected]
[2] https://contests.arrl.org/
[3] https://contest-log-submission.arrl.org/
[4] https://contests.arrl.org/logsreceived.php
[5] https://www.arrl.org/arrl-digital-contest
[6] https://www.arrl.org/june-vhf
[7] https://edition.pagesuite-professional.co.uk/Launch.aspx?PBID=604160a2-6442-4ed0-9695-2e753da4eb98
[8] http://www.arrl.org/arrl-magazines
[9] http://www.arrl.org/join
[10] http://www.arrl.org/shop
[11] http://www.arrl.org/news/arrl-vec-services-update-during-systems-disruption
[12] http://www.arrl.org/w1aw-operating-schedule

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