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  For Release

FTC Says Ring Employees Illegally Surveilled Customers, Failed to Stop
Hackers from Taking Control of Users' Cameras

  Under proposed FTC order, Ring will be prohibited from profiting from
  unlawfully accessing consumers videos, pay $5.8 million in consumer
  refunds
  May 31, 2023

  Tags:
    * [159]Consumer Protection
    * [160]Bureau of Consumer Protection
    * [161]Privacy and Security
    * [162]Consumer Privacy
    * [163]Data Security
    * [164]Artificial Intelligence

  The Federal Trade Commission charged home security camera company Ring
  with compromising its customers’ privacy by allowing any employee or
  contractor to access consumers’ private videos and by failing to
  implement basic privacy and security protections, enabling hackers to
  take control of consumers’ accounts, cameras, and videos.

  Under [165]a proposed order, which must be approved by a federal court
  before it can go into effect, Ring will be required to delete data
  products such as data, models, and algorithms derived from videos it
  unlawfully reviewed. It also will be required to implement a privacy
  and security program with novel safeguards on human review of videos as
  well as other stringent security controls, such as multi-factor
  authentication for both employee and customer accounts.

  “Ring’s disregard for privacy and security exposed consumers to spying
  and harassment,” said Samuel Levine, Director of the FTC’s Bureau of
  Consumer Protection. “The FTC’s order makes clear that putting profit
  over privacy doesn’t pay.”

  California-based Ring LLC, which was purchased by Amazon in February
  2018, sells internet-connected, video-enabled home security cameras,
  doorbells, and related accessories and services. The company has
  marketed its products as offering greater home security and providing
  its users with peace of mind. For example, in promoting its indoor
  security cameras, which can be placed in individual rooms, Ring touts
  the ability of purchasers to “See your home. Away from home” alongside
  a picture of a Ring camera monitoring a child’s bedroom.

  In a [166]complaint, the FTC says Ring deceived its customers by
  failing to restrict employees’ and contractors’ access to its
  customers’ videos, using customer videos to train algorithms, among
  other purposes, without consent, and failing to implement security
  safeguards.

  According to the complaint, these failures amounted to egregious
  violations of users’ privacy. For example, one employee over several
  months viewed thousands of video recordings belonging to female users
  of Ring cameras that surveilled intimate spaces in their homes such as
  their bathrooms or bedrooms. The employee wasn’t stopped until another
  employee discovered the misconduct. Even after Ring imposed
  restrictions on who could access customers’ videos, the company wasn’t
  able to determine how many other employees inappropriately accessed
  private videos because Ring failed to implement basic measures to
  monitor and detect employees’ video access.

  The FTC also said Ring failed to take any steps until January 2018 to
  adequately notify customers or obtain their consent for extensive human
  review of customers’ private video recordings for various purposes,
  including training algorithms. Ring buried information in its Terms of
  Service and Privacy Policy, claiming it had a right to use recordings
  obtained in connection with its services for “product improvement and
  development,” according to the complaint.

Security failures

  According to the complaint, Ring also failed to implement standard
  security measures to protect consumers’ information from two well-known
  online threats—“credential stuffing” and “brute force” attacks—despite
  warnings from employees, outside security researchers and media
  reports. Credential stuffing involves the use of credentials, such as
  usernames and passwords, obtained from a consumer’s breached account to
  gain access to a consumer’s other accounts. In a brute force attack, a
  bad actor uses an automated process of password guessing—for example,
  by cycling through breached credentials or entering well-known
  passwords—hundreds or thousands of times to gain access to an account.

  Despite experiencing multiple credential-stuffing attacks in 2017 and
  2018, Ring failed, according to the complaint, to implement common
  tactics—such as multifactor authentication—until 2019. Even then,
  Ring’s sloppy implementation of the additional security measures
  hampered their effectiveness, the FTC said.

  As a result, hackers continued to exploit account vulnerabilities to
  access stored videos, live video streams, and account profiles of
  approximately 55,000 U.S. customers, according to the complaint. Bad
  actors not only viewed some customers’ videos but also used Ring
  cameras’ two-way functionality to harass, threaten, and insult
  consumers—including elderly individuals and children—whose rooms were
  monitored by Ring cameras, and to change important device settings, the
  FTC said. For example, hackers taunted several children with racist
  slurs, sexually propositioned individuals, and threatened a family with
  physical harm if they didn’t pay a ransom.

  In addition to the mandated privacy and security program, the proposed
  order requires Ring to pay $5.8 million, which will be used for
  consumer refunds. The company also will be required to delete any
  customer videos and face embeddings, data collected from an
  individual’s face, that it obtained prior to 2018, and delete any work
  products it derived from these videos. The proposed order also will
  require Ring to alert the FTC about incidents of unauthorized access or
  exposure of its customers’ videos and to notify consumers about the
  FTC’s action.

  The Commission voted 3-0 to authorize the staff to file the complaint
  and stipulated final order. The FTC filed the complaint and final order
  in the U.S. District Court for the District of the District of
  Columbia.

  NOTE: The Commission files a complaint when it has “reason to believe”
  that the named defendants are violating or are about to violate the law
  and it appears to the Commission that a proceeding is in the public
  interest. Stipulated final orders have the force of law when approved
  and signed by the District Court judge.

  The lead staff attorneys on this matter are Elisa Jillson, Andy Hasty,
  and Julia Horwitz from the FTC’s Bureau of Consumer Protection.

  The Federal Trade Commission works to promote competition and
  [167]protect and educate consumers. Learn more about consumer topics at
  [168]consumer.ftc.gov, or report fraud, scams, and bad business
  practices at [169]ReportFraud.ftc.gov. Follow the [170]FTC on social
  media, read [171]consumer alerts and the [172]business blog, and
  [173]sign up to get the latest FTC news and alerts.

Contact Information

Media Contact

  [174]Juliana Gruenwald Henderson
  Office of Public Affairs
  [175]202-326-2924

Related Cases

  [176]Ring, LLC

For Consumers

  Blog: [177]Ring’s privacy failures led to spying and harassment though
  home security cameras

  [178]Protecting Your Privacy Online

For Businesses

  Blog:  [179]Not home alone: FTC says Ring’s lax practices led to
  disturbing violations of users’ privacy and security

  [180]Data Security

  [181]Consumer Privacy

Topics

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  [183]Data Security
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References

  Visible links
  1. https://www.ftc.gov/news-events/news/press-releases/2023/05/ftc-says-ring-employees-illegally-surveilled-customers-failed-stop-hackers-taking-control-users
  2. https://www.googletagmanager.com/ns.html?id=GTM-KFKRFZQ
  3. https://www.ftc.gov/news-events/news/press-releases/2023/05/ftc-says-ring-employees-illegally-surveilled-customers-failed-stop-hackers-taking-control-users#main-content
  4. https://www.ftc.gov/es
  5. https://reportfraud.ftc.gov/
  6. https://public.govdelivery.com/accounts/USFTCCONSUMER/subscriber/new?topic_id=USFTCCONSUMER_8
  7. https://www.ftc.gov/legal-library
  8. https://www.ftc.gov/enforcement
  9. https://www.ftc.gov/enforcement
 10. https://www.ftc.gov/legal-library/browse
 11. https://www.ftc.gov/legal-library/browse/cases-proceedings
 12. https://www.ftc.gov/enforcement/premerger-notification-program
 13. https://www.ftc.gov/enforcement/merger-review
 14. https://www.ftc.gov/enforcement/anticompetitive-practices
 15. https://www.ftc.gov/enforcement/rulemaking
 16. https://www.ftc.gov/legal-library/browse/statutes
 17. https://www.ftc.gov/enforcement/competition-consumer-protection-guidance-documents
 18. https://www.ftc.gov/legal-library/browse/warning-letters
 19. https://www.ftc.gov/enforcement/consumer-sentinel-network
 20. https://www.ftc.gov/enforcement/criminal-liaison-unit
 21. https://www.ftc.gov/enforcement/refunds
 22. https://www.ftc.gov/enforcement/penalty-offenses
 23. https://www.ftc.gov/enforcement/competition-matters
 24. https://www.ftc.gov/enforcement/report-antitrust-violation
 25. https://www.ftc.gov/about-ftc/bureaus-offices/office-secretary/document-filing
 26. https://www.ftc.gov/legal-library/browse/cases-proceedings/banned-debt-collectors
 27. https://www.ftc.gov/business-guidance/competition-business-guidance
 28. https://www.ftc.gov/enforcement/competition-matters/2023/03/spring-meeting-updates
 29. https://www.ftc.gov/enforcement/competition-matters
 30. https://www.ftc.gov/policy
 31. https://www.ftc.gov/policy
 32. https://www.ftc.gov/legal-library/browse
 33. https://www.ftc.gov/policy/advocacy-research
 34. https://www.ftc.gov/legal-library/browse/advisory-opinions
 35. https://www.ftc.gov/legal-library/browse/cooperation-agreements
 36. https://www.ftc.gov/legal-library/browse/federal-register-notices
 37. https://www.ftc.gov/policy/reports
 38. https://www.ftc.gov/policy/public-comments
 39. https://www.ftc.gov/policy/studies
 40. https://www.ftc.gov/legal-library/browse/testimony
 41. https://www.ftc.gov/legal-library/browse/policy-statements
 42. https://www.ftc.gov/policy/international
 43. https://www.ftc.gov/legal-library/browse/policy-statements
 44. https://www.regulations.gov/search?agencyIds=FTC&sortBy=commentEndDate&sortDirection=desc&withinCommentPeriod
 45. https://www.ftc.gov/legal-library/browse/cases-proceedings/public-statements/memo-chair-lina-m-khan-commission-staff-commissioners-regarding-vision-priorities-ftc
 46. https://www.ftc.gov/policy/advocacy-research/tech-at-ftc/2023/03/inquiry-cloud-computing-business-practices-federal-trade-commission-seeking-public-comments
 47. https://www.ftc.gov/policy/advocacy-research/tech-at-ftc
 48. https://reportfraud.ftc.gov/
 49. http://www.identitytheft.gov/
 50. https://www.donotcall.gov/
 51. https://public.govdelivery.com/accounts/USFTCCONSUMER/subscriber/new?topic_id=USFTCCONSUMER_8
 52. https://public.govdelivery.com/accounts/USFTCBUSINESS/subscriber/new?category_id=USFTCBUSINESS_C1
 53. https://www.consumer.ftc.gov/articles/free-credit-reports
 54. https://www.ftc.gov/enforcement/refunds
 55. https://www.bulkorder.ftc.gov/
 56. https://www.consumer.ftc.gov/
 57. https://www.consumer.ftc.gov/shopping-and-donating
 58. https://www.consumer.ftc.gov/credit-loans-and-debt
 59. https://www.consumer.ftc.gov/jobs-and-making-money
 60. https://www.consumer.ftc.gov/unwanted-calls-emails-and-texts
 61. https://www.consumer.ftc.gov/identity-theft-and-online-security
 62. https://www.consumer.ftc.gov/scams
 63. https://www.ftc.gov/business-guidance
 64. https://www.ftc.gov/business-guidance/advertising-marketing
 65. https://www.ftc.gov/business-guidance/credit-finance
 66. https://www.ftc.gov/business-guidance/privacy-security
 67. https://www.ftc.gov/business-guidance/industry
 68. https://www.ftc.gov/business-guidance/small-businesses
 69. https://www.ftc.gov/business-guidance/resources
 70. https://www.ftc.gov/business-guidance/blog
 71. https://militaryconsumer.gov/
 72. https://consumer.gov/
 73. https://www.ftc.gov/enforcement-policy/competition-enforcement/competition-guidance/competition-counts
 74. https://www.ftc.gov/advice-guidance/competition-guidance
 75. https://www.ftc.gov/news-events
 76. https://www.ftc.gov/news-events/news/press-releases
 77. https://www.ftc.gov/news-events/news/press-releases/2023/05/ftc-doj-charge-amazon-violating-childrens-privacy-law-keeping-kids-alexa-voice-recordings-forever
 78. https://www.ftc.gov/news-events
 79. https://www.ftc.gov/news-events/events/2023/06/chair-lina-khan-bradley-tusk-antitrust-ai-innovation
 80. https://www.ftc.gov/news-events/events
 81. https://www.ftc.gov/news-events/news
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 83. https://www.ftc.gov/news-events/features
 84. https://www.ftc.gov/news-events/topics
 85. https://www.ftc.gov/news-events/data-visualizations
 86. https://www.ftc.gov/news-events/stay-connected
 87. https://www.ftc.gov/news-events/stay-connected
 88. https://www.ftc.gov/news-events/events/open-meetings
 89. https://public.tableau.com/app/profile/federal.trade.commission/viz/Refunds_15797958402020/RefundsbyCase
 90. https://www.ftc.gov/about-ftc
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 92. https://www.ftc.gov/about-ftc/mission
 93. https://www.ftc.gov/about-ftc/history
 94. https://www.ftc.gov/about-ftc/commissioners-staff
 95. https://www.ftc.gov/about-ftc/bureaus-offices
 96. https://www.ftc.gov/about-ftc/budget-strategy
 97. https://www.ftc.gov/office-inspector-general
 98. https://www.ftc.gov/about-ftc/careers
 99. https://www.ftc.gov/about-ftc/contact
100. https://www.ftc.gov/about-ftc/commissioners-staff/lina-m-khan
101. https://search.usa.gov/search?affiliate=ftc_prod
102. https://www.ftc.gov/legal-library
103. https://www.ftc.gov/es
104. https://reportfraud.ftc.gov/
105. https://public.govdelivery.com/accounts/USFTCCONSUMER/subscriber/new?topic_id=USFTCCONSUMER_8
106. https://www.ftc.gov/legal-library
107. https://www.ftc.gov/enforcement
108. https://www.ftc.gov/legal-library/browse/cases-proceedings
109. https://www.ftc.gov/enforcement/premerger-notification-program
110. https://www.ftc.gov/enforcement/merger-review
111. https://www.ftc.gov/enforcement/anticompetitive-practices
112. https://www.ftc.gov/enforcement/rulemaking
113. https://www.ftc.gov/legal-library/browse/statutes
114. https://www.ftc.gov/enforcement/competition-consumer-protection-guidance-documents
115. https://www.ftc.gov/legal-library/browse/warning-letters
116. https://www.ftc.gov/enforcement/consumer-sentinel-network
117. https://www.ftc.gov/enforcement/criminal-liaison-unit
118. https://www.ftc.gov/enforcement/refunds
119. https://www.ftc.gov/enforcement/penalty-offenses
120. https://www.ftc.gov/enforcement/competition-matters
121. https://www.ftc.gov/policy
122. https://www.ftc.gov/policy/advocacy-research
123. https://www.ftc.gov/legal-library/browse/advisory-opinions
124. https://www.ftc.gov/legal-library/browse/cooperation-agreements
125. https://www.ftc.gov/legal-library/browse/federal-register-notices
126. https://www.ftc.gov/policy/reports
127. https://www.ftc.gov/policy/public-comments
128. https://www.ftc.gov/policy/studies
129. https://www.ftc.gov/legal-library/browse/testimony
130. https://www.ftc.gov/legal-library/browse/policy-statements
131. https://www.ftc.gov/policy/international
132. http://consumer.ftc.gov/
133. https://militaryconsumer.gov/
134. https://consumer.gov/
135. https://www.ftc.gov/business-guidance
136. https://www.ftc.gov/advice-guidance/competition-guidance
137. https://bulkorder.ftc.gov/
138. https://www.ftc.gov/news-events
139. https://www.ftc.gov/news-events/news
140. https://www.ftc.gov/news-events/events
141. https://www.ftc.gov/news-events/features
142. https://www.ftc.gov/news-events/topics
143. https://www.ftc.gov/news-events/data-visualizations
144. https://www.ftc.gov/news-events/stay-connected
145. https://www.ftc.gov/about-ftc
146. https://www.ftc.gov/about-ftc/mission
147. https://www.ftc.gov/about-ftc/history
148. https://www.ftc.gov/about-ftc/commissioners-staff
149. https://www.ftc.gov/about-ftc/bureaus-offices
150. https://www.ftc.gov/about-ftc/budget-strategy
151. https://www.ftc.gov/office-inspector-general
152. https://www.ftc.gov/about-ftc/careers
153. https://www.ftc.gov/about-ftc/contact
154. https://www.ftc.gov/legal-library
155. https://www.ftc.gov/
156. https://www.ftc.gov/news-events
157. https://www.ftc.gov/news-events/news
158. https://www.ftc.gov/news-events/news/press-releases
159. https://www.ftc.gov/consumer-protection
160. https://www.ftc.gov/bureau-consumer-protection
161. https://www.ftc.gov/business-guidance/privacy-security
162. https://www.ftc.gov/business-guidance/privacy-security/consumer-privacy
163. https://www.ftc.gov/business-guidance/privacy-security/data-security
164. https://www.ftc.gov/industry/technology/artificial-intelligence
165. https://www.ftc.gov/system/files/ftc_gov/pdf/proposed_stipulated_order_ring.pdf
166. https://www.ftc.gov/system/files/ftc_gov/pdf/complaint_ring.pdf
167. https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
168. https://consumer.ftc.gov/
169. https://reportfraud.ftc.gov/
170. https://www.ftc.gov/news-events/stay-connected/social-media
171. https://consumer.ftc.gov/consumer-alerts
172. https://www.ftc.gov/business-guidance/blog
173. https://www.ftc.gov/news-events/stay-connected
174. mailto:[email protected]
175. tel:202-326-2924
176. https://www.ftc.gov/legal-library/browse/cases-proceedings/2023113-ring-llc
177. https://consumer.ftc.gov/consumer-alerts/2023/05/rings-privacy-failures-led-spying-and-harassment-though-home-security-cameras
178. https://consumer.ftc.gov/features/protecting-your-privacy-online
179. https://www.ftc.gov/business-guidance/blog/2023/05/not-home-alone-ftc-says-rings-lax-practices-led-disturbing-violations-users-privacy-security
180. https://www.ftc.gov/business-guidance/privacy-security/data-security
181. https://www.ftc.gov/business-guidance/privacy-security/consumer-privacy
182. https://www.ftc.gov/news-events/topics/protecting-consumer-privacy-security/privacy-security-enforcement
183. https://www.ftc.gov/datasecurity
184. https://www.ftc.gov/news-events/news/press-releases/2023/05/ftc-says-ring-employees-illegally-surveilled-customers-failed-stop-hackers-taking-control-users#top
185. https://reportfraud.ftc.gov/
186. https://public.govdelivery.com/accounts/USFTCCONSUMER/subscriber/new?topic_id=USFTCCONSUMER_8
187. https://www.ftc.gov/legal-library
188. https://www.ftc.gov/enforcement
189. https://www.ftc.gov/legal-library/browse/cases-proceedings
190. https://www.ftc.gov/enforcement/premerger-notification-program
191. https://www.ftc.gov/enforcement/merger-review
192. https://www.ftc.gov/enforcement/anticompetitive-practices
193. https://www.ftc.gov/enforcement/rulemaking
194. https://www.ftc.gov/legal-library/browse/statutes
195. https://www.ftc.gov/enforcement/competition-consumer-protection-guidance-documents
196. https://www.ftc.gov/legal-library/browse/warning-letters
197. https://www.ftc.gov/enforcement/consumer-sentinel-network
198. https://www.ftc.gov/enforcement/criminal-liaison-unit
199. https://www.ftc.gov/enforcement/refunds
200. https://www.ftc.gov/enforcement/penalty-offenses
201. https://www.ftc.gov/enforcement/competition-matters
202. https://www.ftc.gov/policy
203. https://www.ftc.gov/policy/advocacy-research
204. https://www.ftc.gov/legal-library/browse/advisory-opinions
205. https://www.ftc.gov/legal-library/browse/cooperation-agreements
206. https://www.ftc.gov/legal-library/browse/federal-register-notices
207. https://www.ftc.gov/policy/reports
208. https://www.ftc.gov/policy/public-comments
209. https://www.ftc.gov/policy/studies
210. https://www.ftc.gov/legal-library/browse/testimony
211. https://www.ftc.gov/legal-library/browse/policy-statements
212. https://www.ftc.gov/policy/international
213. http://consumer.ftc.gov/
214. https://militaryconsumer.gov/
215. https://consumer.gov/
216. https://www.ftc.gov/business-guidance
217. https://www.ftc.gov/advice-guidance/competition-guidance
218. https://bulkorder.ftc.gov/
219. https://www.ftc.gov/news-events
220. https://www.ftc.gov/news-events/news
221. https://www.ftc.gov/news-events/events
222. https://www.ftc.gov/news-events/features
223. https://www.ftc.gov/news-events/topics
224. https://www.ftc.gov/news-events/data-visualizations
225. https://www.ftc.gov/news-events/stay-connected
226. https://www.ftc.gov/about-ftc
227. https://www.ftc.gov/about-ftc/mission
228. https://www.ftc.gov/about-ftc/history
229. https://www.ftc.gov/about-ftc/commissioners-staff
230. https://www.ftc.gov/about-ftc/bureaus-offices
231. https://www.ftc.gov/about-ftc/budget-strategy
232. https://www.ftc.gov/office-inspector-general
233. https://www.ftc.gov/about-ftc/careers
234. https://www.ftc.gov/about-ftc/contact
235. https://www.ftc.gov/policy-notices/privacy-policy
236. https://www.ftc.gov/policy-notices
237. https://www.ftc.gov/policy-notices/accessibility
238. https://www.ftc.gov/foia
239. https://www.ftc.gov/policy-notices/no-fear-act
240. https://www.ftc.gov/office-inspector-general
241. https://www.usa.gov/

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244. https://www.facebook.com/federaltradecommission
245. https://twitter.com/FTC
246. https://www.linkedin.com/company/163780/
247. https://www.youtube.com/ftcvideos
248. https://www.ftc.gov/news-events/stay-connected#RSS
249. https://www.ftc.gov/
250. https://www.facebook.com/federaltradecommission
251. https://twitter.com/FTC
252. https://www.linkedin.com/company/163780/
253. https://www.youtube.com/ftcvideos
254. https://www.ftc.gov/news-events/stay-connected#RSS

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