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[22]Technology
Why relying on productivity tools can backfire
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(Image credit: Alamy)
File image of a man looking at his phone in front of his laptop
By Katie Bishop10th February 2021
The explosion in productivity tech means we can track everything from
our steps to our to-do list. But should we?
E
Every day, Alex Donohue wakes up and checks how well he slept using the
smartwatch that his wife brought him as an anniversary present. On work
calls, he paces around the car park of his office to make sure that he
fits in 10,000 steps a day. He describes tracking his screen time as a
“ritual”.
Donohue, a 31-year-old founder of a London-based PR agency, is a
self-professed productivity addict. He’s one of a growing number of
people who see optimising their time using technology as an
increasingly important part of their lives.
And there’s certainly no shortage of tools to help him out. While we
once might have scribbled our to-do list down on a Post-it or used
email flags to prioritise tasks, the last few years have ushered in a
boom in apps promising to help us organise our time better and maximise
our output. In a world in which everything seems trackable, and
workplace ideas about time-management have comprehensively crossed over
into our personal lives, these tools can seem irresistible.
Yet the technologies we use to optimise our days can also start to
control them. Since the pandemic hit and time has taken on a new
meaning, it may be time to rethink our buy-in, and question whether
logging, tracking and uploading tasks into various apps is really the
path to success. Despite the raft of productivity products to choose
from, perhaps the old methods of assessing what you’d accomplished in a
day weren’t really so inadequate after all.
Why productivity boomed
The desire to keep on top of your task list is hardly a new phenomenon.
Leonardo da Vinci was [25]writing to-do lists as far back as 1490,
while Benjamin Franklin famously created [26]a 13-week plan for
self-improvement in the early 1700s. A few decades later, publishers
were printing the first examples of [27]daily planners, as people in
industrialising nations grew interested in how to make more money.
Alex Donohue is one of many using the latest tools to try and become
more productive (Credit: Alex Donohue)
Alex Donohue is one of many using the latest tools to try and become
more productive (Credit: Alex Donohue)
But our [28]cultural obsession with personal productivity has been a
relatively recent phenomenon as society digitalised and time-saving
technology became a modern fixation. In the 1990s and early 2000s,
technology that we now take for granted was promoted as a time-saving
tool – shared calendars could eliminate complicated discussions to line
up meetings, while search engines could save us hours digging up
information.
With the opportunity to produce more with potentially less work, it’s
no wonder so many embraced a lifestyle that beckons more output through
optimisation.
Plus, there’s a template for why maximum productivity is so desirable:
success. High-profile individuals – particularly those working for the
tech companies that designed some of these tools – began to attract
attention for their personal productivity habits. Who could forget
Twitter and Square CEO Jack Dorsey’s [29]16-hour work days (including
0500 hydrotherapy sessions), or Google employee Marissa Mayer’s
[30]130-hour work weeks? With the routines of high-achieving
individuals increasingly fetishised, the digital productivity industry
boomed, making its way into our offices, our leisure time and our
homes.
Now, it’s estimated that global sales of wearable devices that track
daily activity and allow users to get notifications on the go will
reach [31]$1bn (£730m) by 2022. Companies continue to innovate; apps
such as Forest, which encourages users to plant a virtual ‘tree’ that
only thrives when the user is doing a focused task, have become
increasingly commonplace.
Claire Wu, a neuroscientist, says that part of the attraction for users
is the way many of these apps ‘reward’ users. “When you tick off an
item on your to-do list, or see your step count or sleep hours go up in
an app, it creates a feedback loop where you experience an immediate
reward,” she says. “Without these tools, goals can also seem quite
faraway and intangible. Productivity and optimisation tools help people
to break down goals, and incorporate the same addictive and
reward-based elements that you might find in a mobile game or social
media app.”
Neuroscientist Claire Wu says some productivity tools use 'rewards' to
keep us engaged (Credit: Claire Wu)
Neuroscientist Claire Wu says some productivity tools use 'rewards' to
keep us engaged (Credit: Claire Wu)
While ticking off an item on an old-fashioned to-do list might give us
some level of satisfaction, technology games our desire to do more and
rewards us in more overt ways. “A common theme in many apps is a
representation of progress, such as badges or hitting a certain
number,” explains Wu. “But these can start to become more important
than the outcome itself – for example, a person might do a workout but
don’t get the expected badge or points, and feel like the whole effort
was a waste of time. But really, the workout is much more important
than some arbitrary points.”
Wu, who founded an app that helps people achieve long-term health
optimisation goals, believes that some productivity tools can place
pressure on users. She thinks that people may use metrics, and by
extension their personal productivity, as a measure of how “good or bad
they are as a person”.
Working harder, not smarter?
There’s also the question of whether we can really assess how much
these apps are contributing to our output.
“Our lives and work are increasingly digital,” says Almuth McDowall,
professor of organisational psychology at Birkbeck, University of
London. “But it’s a complex world, and there is an information
overload. Good apps, well used, can help us to negotiate this. But
there is still a question of whether we’re really interested in
becoming more productive, or simply ‘doing more to seem effective’.
Why are we not getting better at managing the quality of our output? - Almuth
McDowall
Data certainly suggests that employees are struggling with a software
overload. [32]Research conducted in 2018 showed that the average
operational support worker [33]switched among 35 different applications
more than 1,100 times during their working day. Yet despite the deluge
of apps and tools, productivity is in decline in most highly
industrialised countries, while [34]burnout is on the rise.
“Evidence shows that working hours and the time that we spend in online
meetings is increasing, so it may be that we are working harder, not
smarter,” suggests McDowall. “Why are we not getting better at managing
the quality of our output?”
A step back, to think
Into this mix, of course, has come Covid-19, disrupting our lives,
working patterns and habits – and for some, it’s been an opportunity to
recalibrate how they assess performance.
“I have always worked in a digital environment where utilising the
latest tools has been par for the course,” says Rob Weatherhead, a
39-year-old advertising and technology consultant based in Bolton, UK.
“Trello, Jira, smart watches, fitness trackers, food trackers. You name
it, I’ve tried it.”
Rob Weatherhead says since lockdown he's been using new measures to
assess his output - his own instincts (Credit: Rob Weatherhead)
Rob Weatherhead says since lockdown he's been using new measures to
assess his output - his own instincts (Credit: Rob Weatherhead)
Yet in the last year, since he’s been responsible for his own remote
work efficiency, Weatherhead has found himself discarding most of these
technologies and “reverting back to a good old-fashioned task list”,
using a pen and paper. “I realised that some of the tools were actually
unproductive. I was breaking tasks down into minutiae just so that
there were more things to move into the ‘done’ column. I’ve sold my
Apple watch and ditched all of my life trackers. I know whether I’ve
had an efficient or effective day, and I don’t need technology to tell
me.”
Sandra Bond Chapman, a cognitive neuroscientist at the [35]Center for
BrainHealth at the University of Texas, Dallas, believes that the
fundamental shifts caused by the pandemic could permanently change the
way people like Weatherhead view productivity.
“Before the pandemic people were 24/7 non-stop on the go,” she says.
“People are now stepping back and thinking about the qualitative
aspects of being productive over the quantitative... Instead of how
many things we have done, we now have an opportunity to shift towards
the measures that matter most – was I more innovative? Was I more
purpose-driven? Was I more socially-driven?”
Back to discipline?
Certainly for Weatherhead, a year away from the office has given him
the chance to tune back into his instincts, understanding when
technology is really helping and where it’s costing more time than it’s
saving.
Productivity app enthusiast Donohue, meanwhile, still tracks everything
from his calorie intake to his workload – but he says it is important
to be realistic about what technology offers. While it can help
motivate us to stay organised and on track, he’s aware that
productivity also relies on our innate drive and built-in toolkit. Many
apps, he reflects, propose what appear to be easy solutions to life
problems; they appear helpful initially but sometimes can compound the
problem.
“It's easier said than done but perhaps some of the solutions are
linked to discipline, efficiency and ability to concentrate – which can
be solved without technology,” he says.
For now, he’s started to block out time to work on tasks based on
deadlines that he’s set for himself rather than relying only on tools
to control his day. Whilst apps and technology can take us so far, it
seems that our own judgement could remain one of our most valuable
productivity tools.
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