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[23]Remote Control | [24]Productivity
What the Dutch can teach the world about remote work
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(Credit: Getty Images)
By Katie Bishop 24th June 2020
The Netherlands may have figured out something about working from home
(pandemic or no) that the rest of the world has yet to learn.
I
If you’ve been balancing your laptop on a precarious stack of
cookbooks, or lamented VPN speed from your kitchen table, you’re not
alone. Ever since restrictions were put in place to slow the spread of
Covid-19, companies have been scrambling to enable colleagues to work
from home.
As we adapt to the much-cited ‘new normal’, some experts are predicting
that remote work might be here to stay. This is leaving many nervously
eyeing up our makeshift home desk set-ups, and wondering how on earth
we can [28]handle the backache.
But for some, remote working is just another day at the office.
Thousands of workers in the Netherlands benefit from the country’s
astonishingly flexible work culture. While the percentage of employed
persons usually working remotely before the coronavirus outbreak
lingered at [29]around 4.7% in the UK, and [30]3.6% in the US,
[31]14.1% of the Netherland’s workforce reports usually working away
from the office. The Netherlands has long led the global shift toward
remote work, with only Finland catching up in recent years while other
countries lag behind.
“When the pandemic started, I suddenly found myself playing the part of
a remote-work coach for my wife and our neighbours,” says Yvo van
Doorn, an Amsterdam-based engineer. “I was suddenly answering questions
about home networks and video conferencing. It was eye-opening because
I’d taken these things for granted.”
Across the globe, many companies have found that the shift to remote
work has been a less-than-smooth transition. Setting up usually
office-based staff with computer equipment, and recalibrating working
culture to keep employees connected, has been a significant shift for
most. But for the Netherlands, the country’s already sizeable remote
workforce means that the adjustment has been much less dramatic.
It was eye-opening because I’d taken these things for granted - Yvo van Doorn
“Dutch people had certain advantages when we went into lockdown,”
explains van Doorn, whose employer Auth0 gives all workers the option
for flexible work, offers a budget to create a comfortable and
productive home working set up, and helps to arrange coworking spaces
if needed. “We’re fortunate enough to be a country where 98% of homes
have high-speed internet access, and the Netherlands has the right
combination of technology, culture, and approach to make remote working
successful. I’m judged on whether I deliver value, not on the fact that
I sit at a desk for nine hours a day. ”
A culture ripe for remote work
As we begin to tentatively imagine a post-pandemic future, there will
be many who find themselves looking wistfully toward van Doorn’s
permanent home working set-up.
Dutch King Willem-Alexander working from home in a posed photo at The
Hague in April. Many Dutch have been working from home, even
pre-pandemic (Credit: Getty Images)
Dutch King Willem-Alexander working from home in a posed photo at The
Hague in April. Many Dutch have been working from home, even
pre-pandemic (Credit: Getty Images)
Results of a recent US poll, conducted mid-crisis, suggest that [32]59%
of remote workers would like to continue to work remotely as much as
possible once restrictions on businesses and school closures are fully
lifted. Major international companies, including [33]Barclays and
[34]Twitter, have already suggested that expensive city office space
may become a thing of the past. Both have already hinted at an end to
the commute for its employees, planning potentially long-term remote
work policies for after the pandemic.
Aukje Nauta, an organisational psychology professor at the University
of Leiden, who is researching how companies can enhance individuals in
a dynamic work context, believes that employers could look toward the
Netherlands for inspiration as they consider how best to implement
remote-work policies and set up virtual offices.
“Values such as democracy and participation are deeply rooted in the
Dutch working culture, so managers place more trust in their workers
than elsewhere in the world,” she says. “For example, ING bank [an
influential Dutch company based in Amsterdam] now has a policy on
unlimited holidays implemented for pilot groups of workers, who can
take as much holiday as they want as long as their tasks do not suffer.
Employers elsewhere are now learning that employees can be trusted to
work from home, and I believe that in post-corona[virus] times, smart
combinations of working from home and meeting in real life will emerge
more and more worldwide.”
Due to the accelerating forces caused by Covid, other countries are in a
turbulent learning curve - Bart Götte
But there are also broader economic and social contexts that enable
remote work to flourish in the Netherlands.
“Physical infrastructure is well developed, and public and commercial
remote-working facilities are plentiful,” says Bart Götte, a business
futurist and psychologist based in Amersfoort. “Public libraries have
reinvented themselves as massive and comfortable modern working spaces,
and there are an enormous number of small, quality coffee shops that
service the remote workforce. Employers in the Netherlands have also
seized the opportunity to cut costs and become more productive – they
need less square metres of expensive office space, and strict sick pay
legislation in the Netherlands means that they are motivated to make
sure that their workers have healthy working facilities at home.”
The explosion of remote working facilities in the Netherlands hasn’t
just benefited employees of large companies. Around [35]1.1 million
workers in the Netherlands are self-employed, and the normalisation of
the virtual office has made it easy for freelancers and small business
start-ups to operate without the need for dedicated office space.
“I’m a solo-preneur and currently work from home,” says Lara Wilkens,
an event producer in Amsterdam. “Working from home is better for the
environment, and we have great paid co-working spaces as well as many
free places where you can trade a service for a workspace.”
A traffic sign in North Holland urging Dutch residents to stay home in
April. Throughout Covid-19, the country has been proactive with
stay-at-home measures (Credit: Getty Images)
A traffic sign in North Holland urging Dutch residents to stay home in
April. Throughout Covid-19, the country has been proactive with
stay-at-home measures (Credit: Getty Images)
‘The power to reorganise’
With the Netherlands displaying an admirable level of trust in its
employees and an understanding of the digital frameworks needed to
support remote work, other countries may now be looking towards the
Dutch as they plan a post-Covid future.
Many countries struggle with a culture of [36]presenteeism, with
[37]83% of UK employees reporting having observed pressure within their
workplace to ‘show up’ regardless of whether their mental or physical
health allows it. In the US, [38]around 15% of homes do not have
broadband, and [39]one in five employees report feeling guilty about
taking time away from the office, worrying that this might make them
seem less committed to their job. While the Netherlands displays a
combination of attuned infrastructure, investment in a digital future,
and culture of trust that makes it an aspirational archetype of a
well-oiled remote world, companies in other countries still have much
to understand and adapt to as Covid-19 ushers in a less office-based
future.
“What we have seen over the last few months is the power to
reorganise,” says Götte. “We are now working remotely on a massive
global scale. I think that we will come out of this crisis more
digitally literate, aware that many of us are capable of working
remotely, with more autonomy, and perhaps an aspiration to become more
independent. Due to the accelerating forces caused by Covid, other
countries are in a turbulent learning curve, and people are rethinking
old policies, procedures, customs, and values. When circumstances
change so massively we simply have to learn by doing, and that is
perhaps the most important lesson.”
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