Subj : 2020, The year that Keeps on giving
To   : August Abolins
From : Charles Pierson
Date : Mon Oct 26 2020 10:36 am

Hello, August Abolins.
On 10/26/20 6:18 PM you wrote:

AA> Yesterday I discovered that an over grown Manitoba Maple had
AA> uprooted at my barn.  The upper branches leaned against the
AA> overhead phone line that feed my house - stretching the wire
AA> pretty far to the side.  I started to clip at those smaller
AA> branches with one of those cutters that is on an extended pole and
AA> a pulley mechanism with rope to operate.  After about 1hr (with
AA> less thany 30 minutes to spare before sunset) I managed to free up
AA> the phone line.  But... a new thing developed. The phone line had
AA> been so stretched out that it now had a large amount of slack.
AA> Part of the line comes from another pole across the country road.
AA> A tall truck could certainly snag it.  I found out that there is
AA> no emergency/field number to call regarding overhead phone wires.
AA> After a few minutes of minimum options on the automated system to
AA> the phone company, I reached an agent located in the Philippines!
AA> (Why they can't give those jobs to domestic Canadians is strange
AA> to me. But I digress..)  They booked a service call for 8am this
AA> morning, but no one showed up. Great system.

That is pretty much any utility company.  Especially of they contract out.

--
Best regards!
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