* * * * *

                           “Um … because it sucks?”

> thanks, for your attention to this letter. add, I have another question …
> Why this problem in [contact form] is presented frequently? … I expecting
> about your answer.
>
> “Trouble ticket from this afternoon”
>

Fractured English aside (English is not this customer's first language) I
don't know how to answer his question.

Well, I do, because the reason he has constant problems with his contact page
is that it's Frontpage, and that Frontpage sucks [1] as it's a very fragile
program that if you even look at the files wrong all the Frontpage extentions
break and they have to be resintalled (which is pretty easy—just disable the
extentions on the server, delete the Frontpage specific files, then reinstall
the Frontpage extentions). It's so bad that even Microsoft has finally given
up on it (Extra, Extra: FrontPage Is Dead) [2]. Not many web hosting
companies like Frontpage (because it's so fragile) and even those that do
don't like it that much [3].

But how to tell the customer this, without pissing off the customer or Smirk
with my answer?

[1] http://clusty.com/search?query=Frontpage+sucks
[2] http://www.redmondmag.com/news/article.asp?EditorialsID=7335
[3] http://www.1awebhosting.com/manual2/chapter7.html

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